Terms of Service

Last Updated: 04-30-20

By commissioning, you automatically agree to the following terms.

Payment

Invoices are sent to respective clients within 24 hours of booking their slot. Payment MUST be made through Paypal within 48 hours of receipt of this invoice. If payment is not received at that time, the slot is forfeit and another customer will be booked for this slot. The original client can then opt to be waitlisted with no guaranteed contact period for new commission openings.


Turnaround

We strive for a six month MAXIMUM turnaround on our custom-made orders. Please expect that artwork may take up to three months to complete, and manufacturing up to two months. The manufacturing timeline may be longer depending on the quantity and complexity of a product that is ordered.* We do NOT work on any deadlines from any and all clients. 

*Note: Please be advised that trial run products are advertised at a lower standard cost due to the possibility of manufacturing errors.


Cancellation Policy

If six months have passed since a client’s slot was paid for, and they have NOT received any updates on artwork or manufacturing, they may request a full refund for their project. If Lunaflora Landing determines that we are unable to fulfill a client’s order through completion, we will provide them with a full refund for their project. We do NOT accept cancellations in any additional circumstances than those listed.


Customer Conduct

Lunaflora Landing has a ZERO TOLERANCE policy for any form of undesirable behavior, including, but not limited to: aggression, belittling, unsolicited sexual advances, flirting, and any additional behavior patterns that would be deemed inappropriate in a business setting. We retain the right to cancel a commission at any point in time as a result of poor customer conduct. In this instance, your refund status will be decided at Lunaflora Landing’s discretion. 


Submission Policy

Characters, if and when selected for a slot, may not be drastically altered from the original submission. We may approve changes to the character or design at our own discretion. We do NOT accept characters or logos that are legally bound by copyright law. Please do not submit characters that you do not own, or cannot rightfully make merchandise for. Submitted References MUST be Safe For Work (SFW) with any and all adult sections appropriately censored. If you are discovered to be using a stolen character, you immediately forfeit the right to your slot and any future business ventures with Lunaflora Landing.


Defect Policy

We strive to bring you the highest quality product possible, however, clients must have realistic expectations for hand-made works. We are willing to replace products with the following defects:

Please contact [email protected] with a photo of the pin in question. If said pin is still in stock, we are more than happy to provide a replacement. If we no longer stock said pin, we will provide you with the equivalent value in store credit.*

*Note: This does NOT apply to defective products that have been intentionally purchased, such as B or C-grade enamel pins.


Copyright Policy

Lunaflora Landing retains the copyright to the product artwork that we produce. You may only use commissioned work for PERSONAL USE. You may NOT produce additional products made available for sale without written permission. We do NOT allow commercial licensing contracts with our products in any way, shape, or form. Please note that Lunaflora Landing retains the rights to creating molds of the artwork. Customers are NOT permitted to get similar products (mass) produced through another manufacturer.

If you are unsure whether your desired use of commissioned artwork is considered personal or commercial, please contact [email protected] for more information.


Shop Order Cancellation Policy

Orders from Lunaflora Landing may only be cancelled if they have not yet been shipped. After shipment, orders are no longer refundable.


Shop Returns and Exchange Policy

Lunaflora Landing does NOT accept returns. However, we are more than happy to exchange any product that may be damaged, lost, or stolen in transit with sufficient proof. This does NOT include defective products that have been intentionally purchased, such as B or C-grade enamel pins. If there is a problem with your order, please contact [email protected].